Warranty Policy

Last updated: 28 October 2026

This policy explains what to do if a product you bought from Bobsaver Hardware is faulty. We do not offer a separate extended guarantee; instead, every product is covered by your legal rights under UK consumer law, which this policy explains.

1. Your legal rights

Under the Consumer Rights Act 2015, everything we sell must be:

  • of satisfactory quality – free from faults and reasonably durable;
  • fit for purpose – able to do what it is sold to do;
  • as described – matching the description, photos and specifications on our website.

2. What you are entitled to

  • Up to 30 days from delivery: you can reject a faulty item and get a full refund.
  • After 30 days: you can ask for a repair or replacement. If that is not possible, or does not fix the problem, you can have a price reduction or a refund.
  • Within 6 months of delivery: a fault is presumed to have been there when the item was delivered, unless we can show otherwise. After 6 months you may need to show that the fault was present at delivery, and a deduction for use may apply to a refund.
  • You can make a claim for up to 6 years from purchase (5 years in Scotland from when the fault became apparent), depending on how long the item could reasonably be expected to last.

3. What is not a fault

Your rights do not cover problems caused by:

  • normal wear and tear, such as fading or scuffing from everyday use;
  • accidental damage, misuse or using the product in a way it is not designed for;
  • not following the product instructions, including using an unsuitable charger, power source or connector;
  • repairs or modifications made by anyone other than us;
  • incompatibility with a device or case where the product page states the compatibility requirement.

4. How to make a claim

  1. Email info@bobsaver.shop with your order number, the item, a short description of the fault and, where possible, photos or a short video.
  2. We will reply with the next steps. If we need the item back, we will send return instructions and cover reasonable return postage for faulty items.
  3. Once the fault is confirmed, we will repair, replace or refund the item in line with your rights above. Refunds go back to your original payment method within 14 days of agreeing you are entitled to one.

5. Items damaged in delivery or sent in error

If an item arrives damaged or you received the wrong item, please tell us as soon as possible. See our Shipping Policy and Return and Refund Policy.

6. Independent advice

Free advice about your consumer rights is available from Citizens Advice, or Advice Direct Scotland if you live in Scotland.

7. Contact

Bobsaver Hardware, 79 Main St, Ayr KA8 8BU, United Kingdom. info@bobsaver.shop · +44 1292 287999 (Monday to Saturday, 10:00 AM to 4:30 PM UK time; closed Sunday).