Cancel Your Order

Last updated: 28 October 2026

Changed your mind? This page explains how to cancel an order placed at bobsaver.shop.

1. Before your order is dispatched

You can cancel all or part of your order free of charge at any time before it is dispatched. Orders are usually dispatched within 1–2 working days, so please contact us as soon as possible.

2. How to cancel

Email info@bobsaver.shop or use our contact form with:

your order number (for example #1001);
the name and email address used on the order;
whether you want to cancel the whole order or specific items.

You can also call us on +44 1292 287999 (Monday to Saturday, 10:00 AM to 4:30 PM UK time; closed Sunday). We will confirm the cancellation by email.

3. Your refund

If your order is cancelled before dispatch, we refund the full amount you paid to your original payment method within 14 days, usually much sooner. Your bank or card provider may take a few extra working days to show the refund. There is no cancellation fee.

4. If your order has already been dispatched

Once an order has been sent we cannot stop it, but you are still covered:

Under the Consumer Contracts Regulations 2013 you can cancel an online order up to 14 days after you receive it, without giving a reason.
We also offer a voluntary 30-day returns window from the date of delivery.

Simply contact us when the parcel arrives and follow our Return and Refund Policy. For change-of-mind returns you pay the return postage; for faulty, damaged or incorrect items we cover it.

5. Cancellations by us

In rare cases we may need to cancel an order, for example if an item becomes unavailable, there is an obvious pricing error, or we cannot deliver to your address. If this happens we will email you and refund everything you paid in full.