Last updated: 17 October 2026
This policy explains how Bobsaver Hardware delivers orders placed at bobsaver.shop.
1. Where we deliver
We deliver to addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and islands. We do not currently deliver to the Isle of Man, the Channel Islands or any address outside the UK. Checkout will not offer a delivery option for addresses we cannot serve.
2. Delivery cost
Standard delivery is free on every UK order, with no minimum spend. The delivery charge shown at checkout is £0.00 for all UK addresses.
3. Order processing
Orders are processed on working days. A working day is Monday to Friday, excluding UK bank and public holidays. Orders placed on a weekend or holiday are processed from the next working day. Our shop opening hours are for customer contact and are not a dispatch timetable.
Some items may be sold while awaiting stock. If an item in your order is not ready to send, we will email you with an expected dispatch date. If that date does not suit you, you can cancel that item or the whole order for a full refund before it is dispatched.
4. Delivery times
We do not offer guaranteed or timed delivery. We will email you when your order is dispatched. Unless we agree a different time with you, we will deliver your order within 30 days of accepting it, as required under the Consumer Rights Act 2015. If we cannot, we will tell you and you may cancel for a full refund.
Delivery to some areas, including Northern Ireland, the Scottish Highlands and islands, may take longer than to mainland Great Britain.
5. Tracking
When your parcel is sent with a tracked service, your dispatch email will include the tracking details. If no tracking is included, contact us and we will share whatever delivery information we have.
6. Checking your address
Please check your delivery address carefully at checkout. If you notice a mistake, email info@bobsaver.shop straight away with your order number and the correct address. We can update it before dispatch; once a parcel has been sent we may not be able to redirect it.
7. Delays
If we expect a delay to your order, we will let you know by email. Carrier delays can happen during bad weather, peak seasons or other disruption outside our control. If your order has not arrived within the expected time, please contact us.
8. Missing parcels
If your dispatch email or tracking shows your parcel as delivered but you cannot find it, please check with neighbours and any safe place first, then contact us within 14 days of the expected delivery date. Goods remain our responsibility until they are delivered to you or someone you nominate, so we will investigate with the carrier and arrange a replacement or refund where a parcel is lost in transit.
9. Damaged deliveries
If your parcel or an item arrives damaged, please email us with your order number and photos of the item and packaging. We will arrange a replacement or refund and cover reasonable return costs. See our Return and Refund Policy for full details of your rights.
10. Contact
Bobsaver Hardware, 79 Main St, Ayr KA8 8BU, United Kingdom. Email info@bobsaver.shop or call +44 1292 287999 (Monday to Saturday, 10:00 AM to 4:30 PM UK time; closed Sunday).