Privacy Policy

Last updated: 17 October 2026

This Privacy Policy explains how Bobsaver Hardware collects and uses your personal information when you visit bobsaver.shop, place an order or contact us.

1. Who we are and how to contact us

Bobsaver Hardware is the controller of the personal information described in this policy. Contact us about privacy at info@bobsaver.shop, by phone on +44 1292 287999, or by post at 79 Main St, Ayr KA8 8BU, United Kingdom.

2. Information we collect

Contact and order details: your name, email address, phone number, billing and delivery addresses, the items you order and your order history.
Payment information: payments are processed by our checkout and payment providers. We see confirmation of payment and limited details such as card type and the last four digits; we do not receive or store full card numbers.
Account information: if you create a customer account, your login details and saved addresses.
Communications: messages you send through our contact form, by email or by phone, including any order number you give us.
Device and usage information: your IP address, browser and device type, pages viewed and items added to your basket, collected through cookies and similar technologies (see section 6).

3. How we use your information and our legal bases

To process and deliver your order, handle returns and refunds, and send order and dispatch emails. Legal basis: performance of our contract with you.
To answer your enquiries and provide customer service. Legal basis: our legitimate interests in responding to customers, or contract where it relates to an order.
To keep the website secure and prevent fraud. Legal basis: our legitimate interests and legal obligations.
To keep accounting and tax records. Legal basis: legal obligation.
To send marketing emails, only if you have opted in. Legal basis: consent. You can unsubscribe at any time using the link in every marketing email.
To use non-essential cookies for analytics or marketing. Legal basis: consent, given through our cookie banner.

4. Who we share information with

Shopify, which hosts our online store, checkout and customer data. See Shopify's Privacy Policy.
Payment providers that process payments at checkout.
Delivery companies, which receive your name, delivery address and, where needed, contact details to deliver your parcel.
Email services provided through Shopify, used to send order emails and, if you opt in, marketing emails.
Professional advisers and authorities where required by law or to protect our rights.

We do not sell your personal information.

5. International transfers

Some of our service providers, including Shopify, may process data outside the UK. Where this happens, transfers are protected by UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

6. Cookies

Our store uses cookies that are strictly necessary for it to work, such as keeping items in your basket and running checkout. With your consent, it may also use cookies for analytics and marketing. Visitors in the UK see a cookie banner and can accept or decline non-essential cookies. You can also control cookies through your browser settings.

7. How long we keep information

Order, payment and refund records: six years after the end of the financial year in which the order was placed, to meet tax and accounting requirements.
Customer service messages: up to two years after the enquiry is closed, unless linked to an order.
Customer accounts: until you ask us to close the account, subject to the order-record period above.
Marketing consent records: until you unsubscribe, plus a short period to evidence your choice.

8. Your rights

Under UK data protection law (the UK GDPR and the Data Protection Act 2018), you have the right to:

access the personal information we hold about you;
have inaccurate information corrected;
have information erased in certain circumstances;
restrict or object to certain processing, including objecting at any time to direct marketing;
receive your information in a portable format in certain circumstances;
withdraw consent at any time, without affecting processing already carried out.

To make a request, email info@bobsaver.shop. We may need to confirm your identity. We will respond within one month, or tell you if we need longer for a complex request.

9. Security

Our store runs on Shopify, which encrypts connections to the store and checkout. No system is completely secure, so please avoid sending sensitive information, such as full card details, by email.

10. Children

Our store is not aimed at children and we do not knowingly collect personal information from anyone under 13.

11. Complaints

If you have a concern about how we use your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint, telephone 0303 123 1113.