Delivery
Where do you deliver?
We deliver to addresses in the United Kingdom only, including Northern Ireland, the Scottish Highlands and islands. We do not deliver to the Isle of Man, the Channel Islands or outside the UK.
Is delivery free?
Yes. Standard delivery is free on every UK order.
Is there a minimum order value?
No. Free delivery applies to every order, whatever its value.
How long does dispatch and delivery take?
Orders are processed on working days (Monday to Friday, excluding UK bank holidays) and we email you when your order is dispatched. Some items may be sold while awaiting stock; if so, we will email you with an expected dispatch date and you can cancel for a full refund if it does not suit you. Unless we agree otherwise, we deliver within 30 days of accepting your order. We do not offer guaranteed or timed delivery. See our Shipping Policy.
Is tracking available?
When your parcel is sent with a tracked service, your dispatch email includes the tracking details. If you have no tracking information, contact us and we will share what we have.
Products
How can I check dimensions or compatibility?
Each product page lists the details we have, such as cable length, connector types, pack quantity, materials and what the product needs to work with (for example a compatible case attachment or a MagSafe-compatible phone or case). Check the connector on your charger and device before choosing a cable. If a detail you need is missing, email us before ordering.
Orders
Can I change or cancel an order?
Email info@bobsaver.shop with your order number as soon as possible. If the order has not been dispatched we can change the address or cancel it for a full refund. If it has already been sent, you can return it under our returns policy.
Returns and refunds
How do I request a return?
Email info@bobsaver.shop with your order number, the item and the reason. We will send return instructions and confirm the return address.
What is the return window?
You can ask to return an item within 30 days of delivery. You also have a separate legal right to cancel an online order within 14 days of receiving it.
Who pays return postage?
For change-of-mind returns, you pay the return postage. For faulty, damaged, incorrect or misdescribed items, we cover reasonable return costs. There is no restocking fee.
What if an item is faulty, damaged or incorrect?
Email us with your order number and photos. We will arrange a refund, repair or replacement in line with your rights under the Consumer Rights Act 2015, and cover reasonable return costs.
When will I receive a refund?
We refund to your original payment method within 14 days of receiving the item back or receiving proof that you have sent it. Your bank may take several more working days to show the refund. See our Return and Refund Policy.
Payment
Which payment methods are accepted?
The payment methods available are shown at checkout. All prices are in GBP and include VAT where applicable. See our Payment Policy.
Contact
How do I contact the store?
Email info@bobsaver.shop, call +44 1292 287999 or use our contact form. We are open Monday to Saturday, 10:00 AM to 4:30 PM (UK time), and closed on Sunday.