Return and Refund Policy

Last updated: 17 October 2026

This policy explains how to return items bought from Bobsaver Hardware at bobsaver.shop. It sets out our voluntary 30-day returns offer and explains your separate legal rights, which this policy does not reduce.

1. Who we are

Bobsaver Hardware, 79 Main St, Ayr KA8 8BU, United Kingdom. Email: info@bobsaver.shop. Phone: +44 1292 287999 (Monday to Saturday, 10:00 AM to 4:30 PM UK time; closed Sunday).

2. Our 30-day returns offer

If you change your mind about an item, you can ask to return it within 30 days of the date it was delivered. This is longer than the 14-day cancellation period the law requires for online purchases.

For a change-of-mind return, please send the item back in a condition that lets us resell it: unused beyond what is needed to inspect it (as you would in a shop), with its accessories, components and instructions, and in its original packaging where reasonably possible. If an item comes back used or damaged beyond inspection, we may reduce the refund to reflect the loss in value, as the law allows. These conditions do not apply to faulty, damaged, incorrect or misdescribed goods.

3. How to start a return

Email info@bobsaver.shop with your order number, the item(s) you want to return, and the reason (for example, change of mind, faulty, damaged or incorrect). Photos help if an item is damaged or faulty.
We will reply with return instructions and confirm the correct return address. Please do not send items back before we confirm the address, as parcels sent elsewhere may be delayed.
Pack the item securely and keep your proof of postage until your refund is processed.

Asking us first helps us process your return quickly. It is not a condition of your legal rights: you can also cancel or report a fault by any clear statement to us.

4. Return postage

Change of mind: you pay the cost of sending the item back.
Faulty, damaged, incorrect or misdescribed items: we cover reasonable return costs. Contact us first and we will explain how.

We do not charge a restocking fee.

5. Refunds

Refunds are made to your original payment method. We do not make you accept store credit when you are entitled to a refund.

For change-of-mind returns and cancellations, we will refund you within 14 days of receiving the item back, or within 14 days of you providing evidence that you have sent it, whichever is sooner. For faulty goods, we will refund you within 14 days of agreeing that you are entitled to a refund. Delivery on our orders is free, so there is no outward delivery charge to refund.

Once we issue a refund, your bank or card provider may take several working days to show it on your account.

6. Faulty, damaged, incorrect or misdescribed items

Please tell us as soon as you can if an item arrives damaged, is not what you ordered, does not match its description or develops a fault. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Your rights include:

within 30 days of delivery, rejecting faulty goods for a full refund;
after that, asking for a repair or replacement, and if that is not possible or does not work, a price reduction or refund (a deduction for use may apply after six months);
within six months of delivery, a fault is presumed to have been present at delivery unless we can show otherwise.

These rights do not depend on the item being unused, in its original packaging, or returned within our 30-day offer.

7. Your statutory right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel an online order from the moment you place it until 14 days after the day you receive the goods (or the last item, for split deliveries), without giving a reason. You must then return the goods within 14 days of telling us. Our 30-day offer runs alongside this right and extends the time you have.

8. Exchanges

We do not make direct swaps. If you want a different item, colour or length, return the original for a refund and place a new order. If an item is faulty, you may ask for a replacement instead of a refund.

9. Cancelling before dispatch

To cancel an order that has not yet been dispatched, email info@bobsaver.shop with your order number as soon as possible. If it has not been dispatched, we will cancel it and refund you in full. If it has already been sent, you can return it under this policy.

10. Exceptions

None of the products we currently sell are excluded from our returns offer. If we add products that cannot be returned for hygiene or personalisation reasons, we will state this clearly on the product page before you buy.